FAQ's

The Answers You Need

Do you ship outside Europe?

Your order will be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your delivery can be collected.

Orders will be shipped within 4 working days. We maintain the normal delivery time of 3 to 5 days. For other area's see next. 

EUROPE: 3/5 – SHIPPING DAYS

ASIA: 9/11 – SHIPPING DAYS

USA: 7/8 – SHIPPING DAYS

What is your return policy?

  • Download the return from ‘’Here’’ and fill the form completely, please double check all the information you noted. make a copy of the ‘’return form’’. Send the original form along with the goods and keep thecopy of the return form. 

  • Shipping cost for the return are for the customer -

  • Ship your order and contact secluded.clo@gmail.com by mail with the Track&Trace Code. 

Are your sizes true to size?

Secluded Clothing products are most of the time true to size. In general all products are designed with a loose fit. giving you more coziness & a looser fit.
Please note that you keep this in mind while ordering. If have any doubts please don't hesitate and send us a message.

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